Affiliate Terms

1. Conditions for working with Mayhem Partners Affiliate Program

In the case of violation of the current terms and conditions of cooperation, the Affiliate Program reserves the right to close the Partner’s personal account in the Mayhem Partners system without subsequent payment of funds and explanation of the reasons for blocking.

2. The terms of settlements with Partners

  • 2.1. The balance and reports of the Partner Program operate in a single currency – the calculation of the US dollar.
  • 2.2. The reporting period set by the Mayhem Partners Affiliate Program is one calendar month (usually 31 days): from the 1st to the 30th(31st) day of the month inclusive.
  • 2.3. Payments are made in the first 10 days after the close of the reporting period, if there is a positive balance on the partner’s account.
  • 2.4. Payment details are changed at least 5 business days prior to the end of the current reporting period and the personal manager must be notified about this.
  • 2.5. To make a payment, you must correctly fill in your billing information in the Finance section of the personal account of the Partner Program.
  • 2.6. The term of the delay in the accrual of payments (Hold) is determined by the administration of the Affiliate program at its discretion.
  • 2.7. At this stage, the Mayhem Partners Affiliate Program does not provide for early payment of partnership remuneration. The minimum possible payment from the affiliate account is $10.
  • 2.8. A negative balance is NOT transferred to the next month if the Mayhem Partners is requesting the possibility to suspend the accrual of commission on users with negative income, in the case of a positive decision by the Administration of the Partner program.
  • 2.9. If money on the Partner’s balance is more than 3 months and is not withdrawn, account payments are blocked and funds are written off. After another 3 months, such an account is removed from the Affiliate Program. If the Partner’s account has been blocked, then after 30 days from the moment of blocking, the balance in the account is reset to zero.
  • 2.10. The Mayhem Partners affiliate program does not make payments if the webmaster has not brought at least 5 players for the entire time. If the anti-fraud department has a suspicion about the traffic attracted by the webmaster, the affiliate program has the right to raise the qualifications of up to 30 active players attracted for the entire time to receive a payment.

3. Dispute Resolution Procedure

  • 3.1. The procedure for handling disputes:
  • Affiliate program does not accept for consideration and does not consider controversial treatment for lost profits.
  • Affiliate program does not compensate for moral damage.
  • All reports should be sent to Support@mayhem.partners
  • The maximum time period for consideration of complaints sent by the Partner is 50 business days.
  • If a dispute arises that is not spelled out in this Agreement, the Company reserves the right to make a decision in its sole discretion.
  • 3.2. Consideration of appeals of Partners and resolution of controversial issues:
  • All parties are trying to resolve disputes by negotiation and correspondence. Partner’s applications are accepted by the Partner program for consideration only in written form and no later than three calendar days from the date of the dispute.
  • All appeals of the Partner are considered official and are treated as appeals in writing / form, via e-mail to the relevant services of the Partner Program. Written appeals made with the help of programs of online communicators: Telegrams and other instant messengers are not considered.
  • Affiliate’s request must contain:
  • Full name;
  • Email address;
  • Account number;
  • Date and time of the dispute;
  • The essence of the appeal.
  • Affiliate program has the right to refuse to consider the application in the following cases:
    • if appeals do not meet the conditions listed in this clause of the Agreement;
    • if appeals contain obscene language and / or insults to the Partner Program or its employees;
    • if appeals contain threats to the Partner Program or its employees;
    • if the argument of the Partner is the threat of blackening the image of the Partner program in social networks and other resources.
  • The deadline for consideration of the Partner program by the Partner’s claim is no more than twenty working days from the moment all necessary and sufficient data is received from the Partner related to this claim and necessary for its resolution.
  • In case of any disagreement regarding the operations or the status of the Partner’s account, the parties review the protocols of the Partner’s operations based on the Partner’s data.
  • In the event of a Partner’s violation of any of the points listed above, the Partner Program reserves the right to refuse to cooperate with the Partner.